10 Questions Your Customers Should Consider When Selecting a Communications Provider

Posted on: November 4, 2019 By: Sage Tourigny

Choosing a communications partner can be stressful. With so many companies offering communications services, each with their own messaging, the decision can overwhelm even the most seasoned IT professional—let alone a business owner who’s just trying to get the best price for the most speed. So how do you help your customers make the right decisions?

Unlike other providers, WOW! Business takes the time to understand your customers’ communication needs before designing, or even suggesting, a solution. Our goal is for you to succeed and ensure your customers do, too. To help, we’ve created 10 questions they should keep in mind as they work with you to evaluate potential carriers.

1. How hard is it to increase our level of service when we need it?

As your business grows, the last thing you want is to be limited by the capabilities of your ISP. Having a fast, reliable Internet connection is a good start. But if you want to continue to streamline and scale your capabilities, you’ll need to make sure your provider has solutions beyond just Internet connectivity.

2. How long should I expect my contract to last?

Contract terms typically involve a minimum commitment of 12 months, which gives your service provider a chance to recover the initial cost of delivering services.

3. How much will my solutions cost?

While you don’t want to overpay, you also don’t want to limit your bandwidth. If you don’t have enough it may cost more in loss of productivity and customers. Consider an option that allows you to scale up or down if necessary.

4. What if I don’t have the knowledge or resources to assess my network needs?

Make sure your provider works with you to understand your company’s specific use cases, rather than selling you products or speeds you don’t need.

5. How much bandwidth do we actually need, for now and for the future?

Emails, messaging apps, uploading or downloading files, and security cameras all depend on reliable WiFi. The amount of bandwidth can affect how well your employees work with each other and on their own. Determining how much you need using these three attributes:

  • Number of employees who need Internet access
  • Number of connected devices (tablets, smartphones, watches, etc.)
  • Number of applications each employee uses (streaming, online collaboration, email, etc.)

6. What download and upload speeds do I need?

This is a two-part question: What are my real data upload and download needs and what are the ISP capabilities at each location across their network? No business wants to be limited by data transfer speeds not up to the job.

7. Should we be looking at cloud? What can cloud specifically do for our company?

Cloud computing gives employees a central location to store and exchange files and more ways to collaborate and stay connected when workers are on the go.

Moving traditional software models to the cloud helps ensure employee access, while also helping you stay up to date with the latest versions.

8. Our computers are older. Should we consider fiber connectivity?

Even older networking computers and equipment can benefit from the speed upgrade you get with a fiber connection. It can also help you increase capabilities by enabling you to take advantage of cloud-based applications.

 9. How is reliable is the network I’m considering?

When your network goes down or is regionally slowed up for any reason, your business suffers. Think about how many of your daily operations depend on fast Internet and then ask what level of consistency you’ll be getting.

10. Will a service change impact our WiFi connectivity?

If you’re going to make a change, make sure your provider offers quick setup. The fastest solution in the world won’t do you much good if you’re not up and running after the transfer is complete.

For more information about selecting a communications provider, or to explore cutting-edge solutions backed by personalized local service, contact WOW! Business.

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