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3 Things You Should Expect from White-Glove Service After an Install | Momentum

Posted on: May 2, 2019 By: Carolyn Kuczynski

By: Momentum Telecom

What does day two look like after your service is setup?

 

There’s nothing quite like getting a shiny new toy. Whether it comes in the mail or you pick it up at the store, when you set the package on the counter, rip open the box and officially introduce your new treasure to the world.

The experience of a new toy isn’t vastly different from the experience of getting to use new technology. It’s new, fun and if there is some assembly required, there is a reasonable expectation that it includes detailed instructions along with the right tools and access to help, if you need it.

Not having those resources can be the difference between loving your new technology and hating it forever. Unfortunately, in today’s technology space, there is a wide array of companies that put all their efforts into gaining customers, but don’t consider what it’s like to use their products on day 2, let alone day 100 or day 1000.

At Momentum, we pride ourselves on the leading customer experience that starts during the sales processshines throughout implementation and extends beyond onboarding. It’s a holistic white-glove service that begins on the first day you engage with Momentum and lasts your entire customer journey.

We believe any partnership with a technology company should be as good on day one as it is on day 1000, and that’s why on day two we provide and dedicate ourselves to providing our customers with:

Training

Education is essential to a successful UC solution. For this reason, we have a team at Momentum that is entirely dedicated to the training of customers and the creation of useful training and educational materials. We also provide trainers for both on-site and web-based training to  ensure that all users have the access to become knowledgeable on how to take full advantage of the Momentum solution.

Resources

On top of training, we use a blended learning approach that invites users to use Momentum University, which serves as an online knowledge base to help facilitate personal training and ongoing learning. This resource is full of content designed to help users to better understand and utilize Momentum’s leading tools and cloud services, and includes PowerPoint presentations, user guides, quick start guides and training videos.

Support

Momentum Telecom is committed to delivering meaningful value to our customers through a reliable, high-quality and unified user experience. To consistently deliver on this commitment, Momentum uses a dedicated white-glove team solely focused on delivering the best customer experience. Momentum’s support team strives to be providers of knowledge, services and tools that simplify communications and enable business productivity.