5 Reasons to Switch to a Hosted Business Phone System
Posted on: July 3, 2019 By: Carolyn Kuczynski
Dealing with things we don’t understand can feel uncomfortable. The first time eating sushi, for instance, can be downright awkward and overwhelming to people used to burgers and fries. But if we’re open-minded and give that raw fish a try, we discover it is delicious and far healthier for us than many fast foods.
Why do I mention sushi in a blog post about hosted phone systems?
Because many business owners would rather stick with something familiar, either an on-premise private branch exchange (PBX) system or traditional landline telephone than try something new, like a hosted PBX phone system. But if you’re open-minded, you may end up reaping many benefits with a hosted phone system.
In case you’re wondering what exactly a hosted PBX phone system is, it’s a cloud-based phone system where the vendor houses the equipment and technology necessary for the voice communications. This lessens the workload of an organization’s team members because setup, maintenance, and upgrades are all handled by the vendor.
Now let’s take a look at some of the other benefits:
1. Cost Savings
Research has shown that an organization can save an average of 40% on local calls alone. A small business with 30 phone lines could end up saving $1,200 per month. Do a lot of international calling? You’re apt to save up to 90%. Not too shabby.
2. Flexibility and Scalability
Here’s a common analog phone scenario:
You need to add a couple more phone lines to accommodate some new hires. Should be quick and easy, right? Nope. You usually have to spend time on the phone with customer service first, then wait for an available appointment to schedule an installation. It could be days or even weeks before your new phone lines are up and running.
Talk about frustrating.
With a hosted phone system you can add phone lines easily and within minutes. The flexibility and scalability of hosted VoIP are particularly ideal for organizations with seasonal fluctuations in staffing or companies experiencing fast growth.
3. Robust Add-on Features
Add-on features also tend to be flexible with hosted phone systems. This is really convenient, because a startup may need only minimum features while a larger, more-established enterprise may need more features for more integrated communications.
Some hosted phone system add-on features include:
- Interactive Voice Recognition
- Remote Management
- Video Chat and Teleconferencing
4. Contact Center Benefits
Does your business conduct customer service over the phone? Hosted VoIP is perfect for the needs of any call center, no matter the size. Your reps will appreciate:
- Unified communications (UC): Communicate with customers how they want, either phone, chat, email, video and more…
- Reporting and monitoring: Get access to the insights and metrics that will help you make more informed decisions.
- Interactive voice recognition (IVR): Push-button phone trees are frustrating to customers who need help NOW. IVR lets customers speak their needs so can they get to the right person in a timely fashion.
- Smarter call routing: Hosted systems allow for greater flexibility when it comes to routing so you can optimize the number of calls a rep receives based on skills and training.
One of the biggest benefits organizations gain by switching to a hosted VoIP system is mobility. Depending on your vendor and configuration, you can have phone calls ring simultaneously to both desk and mobile phones. You can also unlock mobile call transferring, or enable mobile failover in the rare case your internet goes down.