Posted on: December 5, 2019 By: Sage Tourigny

What is Fixed Wireless?

Fixed wireless is a technology used to provide connectivity over a specified range without the need to install any wires and is usually connected building to building or tower to building with a microwave radio link.

Top 10 Myths of Fixed Wireless

  1. Fixed wireless is the same as LTE
    The Reality: Fixed wireless is more reliable than LTE
    • LTE provides best-effort shared connectivity for mobile devices.
    • Fixed wireless provides guaranteed dedicated, last-mile connections for business customer sites with availability, latency and packet loss service level agreements (SLAs).
  1. Fixed wireless is less reliable than other connectivity methods
    The Reality: Fixed wireless is on par with fibre access
    • Fixed wireless provides a carrier-grade service and offers the same network availability (99.9%) and Mean Time To Repair (4-hr MTTR) as fibre.
    • Because it is delivered from the rooftop, fixed wireless access offers a truly redundant access into buildings and is frequently combined with redundant fibre access to create high availability connectivity solutions.
  1. It is like broadband/best effort/no SLA
    The Reality: Fixed wireless is superior to broadband and DSL
    • Unlike broadband, it boasts fibre-like SLAs.
    • Fixed wireless is a fully reliable business-grade connectivity service ideal for mission-critical applications compared to broadband which is a best effort connectivity service supporting consumer and business traffic.
  1. Fixed wireless is impeded by weather
    The Reality: Fixed wireless is engineered to deliver carrier-grade service through the worst expected weather with 99.9% uptime similar to fibre.
  2. Fixed wireless is not secure
    The Reality: Fixed wireless is highly secure
    • Radios transmit signals into the “air,” the perception can be that anyone could receive and possibly “steal” or “listen to” someone’s data. Fixed wireless radios offer a very robust framework featuring a variety of security related countermeasures:
    • The transmission system of the radio units is proprietary, and thus inherently more secure than the commonly used open standards radio equipment.
    • The data traffic destined to the Subscriber radio unit is assembled in proprietary framing structures, encrypted and sent to the receiving radio according to a proprietary radio exchange mechanism. The data remains encoded until it is received and disassembled by the recipient radio at the customer’s end.
  1. Fixed wireless is the same as satellite
    The Reality: Fixed wireless is less expensive and provides better latency than satellite connectivity
    • Fixed wireless access provides unlimited data throughput – there are no overage or usage charges.
    • Unlike satellite connections that can add 1-2 seconds of latency to a connection, Fixed wireless access will have a latency similar to a fibre connection (e.g., 10ms).
  1. Fixed wireless is slow
    The Reality: Fixed wireless can achieve dedicated and symmetrical gigabit connection speeds
    • Customers are routinely surprised to see fixed wireless achieve speeds far greater than cable and DSL, especially with regard to upload speeds.
  1. Fixed wireless is complex to install
    The Reality: Fixed wireless access offers fast and flexible deployments
    • Fixed wireless is faster to deploy than fibre as it does not require trenching and construction.
    • Can be easily deployed into underserviced or new areas (e.g, construction sites).
    • Typical installation timelines range from 21 to 45 business days.
  1. Fixed wireless is based on usage
    The Reality: Fixed wireless mostly provides unlimited data throughput for a fixed monthly charge.
  1. Fixed wireless only works for rural areas
    The Reality: Fixed wireless works well in both urban and rural environments.
    • In underserved rural areas, fixed wireless offers businesses high-speed, carrier-grade connectivity.
    • In built-up areas, fixed wireless offers flexible, easy to install connections without the need for costly, time consuming street-level construction.


To learn more about fixed wireless, visit


Posted on: November 29, 2019 By: Sage Tourigny

Written by: Paul Croteau

Systems, Applications and Products (SAP) products help companies manage their financials, logistics, human resources, and other business areas. SAP started as a mainframe-based, financial software package in 1973. It entered the client/server world in 1992 and began running in many operating systems and databases. In 2004, SAP became SAP Enterprise Resource Planning Central Component (ERP/ECC). It is estimated that more than 34% of all global transactions interact with SAP software at some point. More than 425,000 businesses use SAP and 80% of SAP’s customer base is in the Small to Medium-sized Business (SMB) sector.

Introducing S/4HANA

SAP Business Suite 4 SAP High Speed Analytical Appliance (S/4HANA) is a suite of next generation Enterprise Resource Planning (ERP) software that was launched in 2015. It is built on the High Speed Analytical Appliance (HANA) database. S/4HANA can be hosted on SAP’s cloud product by any of the major cloud providers, or on datacenter or on-premise hardware. It is intended to replace SAP ECC/ERP.

The SAP HANA database is very different from a traditional relational database. It is an in-memory computing platform. It stores most of its data in columns instead of rows, which allows for faster, near real-time analytic and computing capabilities.

The SAP Business Suite

The SAP Business Suite is a collection of applications that supports a broad range of processes including finance, logistics, human resources, manufacturing, inventory, procurement, product development, marketing, sales, service, supply chain management, and IT management.

The S/4HANA is not the next version of previous SAP products, it is a new product built entirely on the SAP HANA in-memory platform. The S/4HANA is the culmination of 46 years of SAP solutions.

The SAP S/4 Mandate

In 2025, SAP will end mainstream maintenance and support for all ERP product installations that originated before SAP S4/HANA. SAP has supported several different products and product iterations for years, many of which depend on outdated technology. SAP has decided to modernize its client base in order to improve customer experience as well as its operations and processes.

Customer impact

SAP customers will have to decide if they want to take complete ownership of supporting SAP legacy platforms and their necessary databases like Oracle, IBM DB2, and Microsoft SQL Server. Or they can choose to migrate to new SAP products and convert existing databases to SAP HANA.

If customers refuse to migrate and continue with legacy technology, they are creating future support and security issues. We have all seen it before: companies or industries depending on outdated technology, unwilling to make changes because they are unsure if their production systems will survive the modernization effort. The government, education, manufacturing, and healthcare sectors all struggle with this issue.

Preparing your business

Applications drive infrastructure need, and SAP is one of the most popular and impactful applications in the world. Hundreds of thousands of businesses of all sizes depend on this technology. Given this landscape, businesses should ask themselves the following questions:

  • Do you depend on SAP in any way?
  • If yes, where are you in the SAP HANA migration process?
  • Are you going to make the 2025 deadline?
  • Are you migrating to SAP HANA on your own or have you selected a partner to help with this very complex move?

Rackspace can help with your migration

The Rackspace Application Services team has SAP and database expertise that can help your business with this migration. Rackspace provides consultations to assess and design the future state of your business. We can then deploy that solution in a variety of ways that provides you with a future-proofed design. All you have to do is ask, “does your business depend on SAP in any way?” Contact the Rackspace Application services team today to begin your SAP migration.

Optimize your environment with expert administration, management, and configuration

Rackspace’s Application services (RAS) experts provide the following professional and managed servicesacross a broad portfolio of applications:

We deliver:

  • Unbiased expertise: We simplify and guide your modernization journey, focusing on the capabilities that deliver immediate value.
  • Fanatical Experience™: We combine a process first, technology second approach with dedicated technical support to provide comprehensive solutions.
  • Unrivaled portfolio: We apply extensive cloud experience to help you choose and deploy the right technology on the right cloud.
  • Agile delivery: We meet you where you are in your journey and align our success with yours.

Chat now to get started.

Posted on: November 26, 2019 By: Sage Tourigny

Shortly after we announced Expedient Enterprise Cloud (EEC) at VMworld 2018, 451 Research published its initial Market Insight report on our new cloud platform, which noted that:

“Companies like Expedient are at the coal face of enterprise and cloud right now, and pulling out the rewards therein. Early recognition of where the trends were headed and adoption of key new technology like NSX have allowed Expedient to be innovative on service delivery and features while remaining responsive to customer needs and wants.”

In the time since, we have announced our largest client deployment of EEC to date, continued to optimize EEC through feature enhancements such as vCloud Director’s Container Service Extension (CSE), and expanded our national footprint with cloud points of delivery in the Western United States.

Needless to say, a lot has happened at Expedient (and with EEC) in the last year, so we were happy that 451 Research decided to check in on Expedient and EEC in its latest Market Insight report: Expedient Enterprise Cloud positioned as stepping stone from the old world to the new. Authored by the co-founder of 451 Research, William Fellows, the report emphasizes EEC’s competitive position to hyperscale cloud providers and focuses on the main differentiators of EEC, such as:

  • The ability to run containerized workloads and VM-based workloads in the same cloud resource pool
  • Robust, built-in security features
  • Per GB, term-based pricing based on consumption
  • Expedient’s 100% Service Level Agreement (SLA)

The report also provides an overview of the VMware cloud infrastructure components that comprise EEC as well as the architecture of each EEC cloud POD (point of delivery).

Download the full report here.

Expedient, a CNSG Platinum Supplier, helps companies transform their IT operations through award-winning cloud infrastructure solutions and managed services including disaster recovery, security and compliance. Learn more at




Posted on: November 12, 2019 By: Sage Tourigny

Sales Tips To Help You Dominate The Final Months Of 2019

We’re about halfway through the fourth quarter, which means the pressure is on to close as many year-end deals as possible.

Related: UCaaS: A Great Way To Mobilize Your Business

Check out these tips to get you through the rest of 2019 and start 2020 on the right foot:

Trust In The Cloud

Let’s face it: the fourth quarter isn’t much fun when you’re selling a product that nobody wants.

When you offer a product that’s in high-demand, though—like the cloud— you can basically let the service sell itself. It helps to remember that more and more businesses are making the switch and also want to start the next decade off with a head start! According to a recent study, the cloud now accounts for one-quarter of overall IT spending.

Related: The Benefits Of A Departmental Contact Center

Since you and your customers are on the same team, it’s just a matter of identifying companies that are in a position to migrate to the cloud or switch vendors, and having the right portfolio to deliver.

Go Heavy On UC

Businesses of all sizes and vertical markets can benefit from unified communications (UC)—from small companies with 10 users to large, multi-site enterprises. It’s a flexible technology that should absolutely be in your portfolio.

Related: How A Scalable VoIP Solution Can Help Your Business

To start a conversation, you may want to ask customers whether their communications system is up to par heading into the busy holiday rush—and whether they think they could do better. Tell customers that UC can boost backend productivity, and it can improve the customer experience. There’s no reason why companies today should be using disparate communications services when everything can run over a single platform.

Focus On Cost Efficiency

Many organizations are currently struggling to manage costs and overall IT spending. So, look for an opportunity to discuss finances when approaching them about cloud services. Help form a cost reduction plan, and look for legacy services that can be moved off-site.

Related: What VoIP & UCaaS Can Do For Your Customers

Make sure to tell your customers about how VoIP can maximize cost efficiency, through services like pooling and bursting. VoIP is also highly scalable.

Under Promise, Over Deliver

Remember: You’re not the only one approaching customers this time of year. Customers are getting contacted left and right, including associates who are promising the world in hopes of getting them to sign up for their services.

Related: UCaaS: A Critical Customer Service Component

Whatever you do, don’t make empty promises that you won’t be able to fulfill down the line. The better approach is to make an honest offer, and to have a vendor that will step in and impress the customer along every step of the process. In the midst of many too-good-to-be-true promises, keeping it real with your customers can be just what they needed to hear.

Think Long-term

The fourth quarter isn’t just about closing deals. It’s also about setting yourself up for success throughout the following year.

Related: Why You Should Update Your Business Phone Service

Now is a great time to reflect on own your own portfolio of solutions, to see if you can improve it. Perhaps it’s time to consolidate your offerings down to a single vendor—one offering a Full Spectrum portfolio of end-to-end solutions.

Posted on: By: Sage Tourigny

Everyone knows that search engine optimization is essential to digital marketing success. Without it, the likelihood that your website will rank on the first page of relevant keyword searches is minimal. And with 95% of searchers clicking on one of the links on the first SERP (Search Engine Results Page), you need your brand to be visible. SEO tactics will get you there. But is that enough to ensure digital marketing success?

The X-Factor

You have only 50 milliseconds (.05 seconds) to make a good impression on a user. Having an attractive, well laid-out website is vital. However, that is just the start. The user’s experience is critical in determining if a viewer will continue to engage on your site.

Website UX Statistics

These trends are why Google continually updates its algorithm; putting a heavier emphasis on content relevancy and user experience. “As engagement metrics are becoming more important for search engines as a ranking factor, companies cannot ignore UX (user experience). It moves beyond simply ‘good content’ and moves into thoughtfulness of content and site structure. We must keep users engaged on our websites and put ourselves in the visitor’s shoes,” explains Vivial’s Senior SEO Strategist, Matt Cioffi.

Being intentional and strategic about your users’ experience can raise conversion rates by as much as 400% – this is where SXO comes in.

What is SXO?

Search Experience Optimization (SXO) is the combination of traditional search engine optimization tactics and user experience best practices.

“You should write for people, and then optimize for search engines,” explains Eugene Farber, Vivial’s Senior Digital Strategist. “Too often, I see people writing for the search engines first, which results in content that isn’t helpful to the reader, doesn’t read naturally and turns them off instead of grabbing their attention and enticing them to take action.”

Focusing on increasing engagement and tailoring the content for the people first. Then put typical SEO best practices in place. This method will help you rank above your competition and convert viewers into customers.

5 Areas of SXO: Search Experience Optimization

There are many factors to consider to improve a user’s search experience; however, there are five main buckets under which they fall into:

1. Usefulness

Is your site helpful to your intended audience? Is the content in line with what the user was initially searching for, and did they find it useful?

2. Usability

Does your site meet the expectations of your audience? You need to ensure it is intuitive, easy to navigate, loads quickly, and has clear call-to-actions.

3. Findability

Are your pages optimized to help Google match your page with the right audience? Headers and clear navigation to make sure your products and content are quick and easy for viewers and web crawlers to find.

4. Accessibility

This point is two-fold. First, is your site easily viewable via desktop and mobile devices? Second, is it optimized to meet Web Connect Accessibility Guidelines(WCAG)?

5. Credibility

You won’t get a second chance to make a first impression. Clean aesthetics and the utilization of badges of trustworthiness, such as testimonials, industry recognitions, and affiliations, will help you gain users’ trust.

Marketing strategies must evolve to meet the needs of their intended audience. Users want to find the information they are looking for quickly and have a seamless experience online. SXO is the way to go!

Want help managing your business’ search experience? Contact Vivial for a no-obligation audit and discussion.

Posted on: November 8, 2019 By: Carolyn Kuczynski

These days it seems as though everybody’s got their head in the clouds. Organizations large and small around the world rely on cloud computing to maintain day-to-day operations. In fact, use of cloud technology has become nearly ubiquitous throughout enterprises across all industries. Following a survey of 997 technical professionals across a broad cross-section of organizations, RightScale, a Software-as-a-Service (SaaS) provider that offers cloud management and analytics tools, reported that 96 percent of respondents rely on cloud technology. Furthermore, 81 percent employ a multi-cloud hybrid model that combines both public and private cloud strategies.

Enterprise Cloud: How Businesses Get Stuff Done

So how did enterprise cloud computing become so popular? Essentially, the cloud has changed how businesses operate at the most fundamental level, enabling many to access mission-critical data and application software over high-speed internet connections. All of this occurs without the need for investing in advanced computer software or hardware. Effective enterprise cloud computing strategies are designed with individual business goals in mind, helping organizations enhance performance, reduce cost, and provide superior security to legacy data storage, content transmission, and business application delivery models. Cloud strategies are also designed to scale and evolve with a business, making enterprise growth easier than ever before.

A Better Connection to the Cloud

Identifying the most effective cloud provider and deployment logistics is critical, but it’s not the be-all-end-all when it comes to designing a successful enterprise cloud strategy. With FiberLight Cloud Connect businesses receive a more direct connection to their public cloud that provides reliable and scalable connections between commercial locations and to cloud computing service providers.

Enterprises can maximize their cloud via a private connection either through direct connection or cloud exchange partners to preferred cloud destinations, including AWS, Azure, Google, Oracle, IBM, and many more. With carrier-grade fiber infrastructure, combined with high-capacity Ethernet, Wave and Dark Fiber solutions, businesses can access the necessary network infrastructure for seamless data transmission both to and from cloud platforms. At the end of the day, without high quality connectivity, the most advanced cloud strategy is rendered useless. In a nutshell—FiberLight makes the cloud work better for you.

Save on Egress Fees: Introducing FiberLight’s Cloud Savings Calculator

Many businesses that employ the use of public cloud platforms rely on a public internet connection to access their data and applications. Unfortunately, that means that they are often spending far more on egress fees than necessary. To put it simply, most public cloud providers allow users to push data into the cloud (ingress) for free, but pulling data out (egress) is an entirely different story.

Managing cloud spend is a challenge for businesses across all industries, and 50 percent of organizations spend more than 1.2 million annually on public cloud use alone. Egress fees are par for the course when it comes to using a public cloud service—there’s no escaping them. But what many business leaders may not realize is that use of a direct connection can save them tens of thousands of dollars in egress fees every year. According to RightScale’s 2019 State of the Cloud Survey, optimizing cloud cost was a top initiative among 84 percent of respondents. However, many still don’t know how.

To help users identify how much they could save by employing a private connection such as Cloud Connect, we’ve developed an online Cloud Egress Savings Calculator that outlines specific cost-savings for individual organizations based on their cloud transfer usage and preferred cloud provider platform. For example, customers can save up to 77 percent of egress charges with the unlimited data plan and up to 57 percent with a metered plan by switching from public internet connection to a private connection with Microsoft Azure. Furthermore, customers can save up to 78 percent on monthly egress charges with a private connection to AWS.

Find out how much you can save by switching to a direct connection to the cloud. Check out the cloud savings calculator now.

Posted on: By: Sage Tourigny

Expedient Enterprise Cloud (EEC) was recently featured in an ExpertROI Spotlight report by IDC. The report provides a deep-dive analysis of the EEC platform and explores the vision that Expedient shared with VMware to create a cloud services offering that enables businesses to leverage existing VMware investments and expertise. This shared vision and partnership created a unique cloud platform (EEC) that provides a much-needed alternative path to the cloud.

With EEC, enterprises with legacy applications running on VMware infrastructure don’t have to endure the costly and inefficient re-platforming process required for optimal performance on public clouds like AWS, Microsoft Azure or Google Cloud Platform. By providing a managed cloud experience within the familiar confines of the VMware universe, Expedient has filled a sizeable gap in the cloud services marketplace according to the IDC Report., a leading online real estate platform, is a case in point. To streamline its cloud operations and control costs, consolidated all its workloads on to the EEC platform. Watch President, Dave Mele, discuss the business outcomes the company has realized since its migration to EEC:

Strong demand for EEC’s differentiated functionality has transformed Expedient’s business in the year since it was launched. John White, Expedient’s Chief Innovation Officer and the lead visionary behind EEC, said in the report:

“With companies understanding that a lift and shift to public cloud may not be feasible, whether it’s financial or from technical debt, that’s driving a lot of business our way, because our services are very differentiated. We’re one of the only companies in the market that has this VMware-based cloud offering, so we’re benefiting from being a first mover.”

Download a copy here to read the full report.

Expedient, a CNSG Platinum Supplier, helps companies transform their IT operations through award-winning cloud infrastructure solutions and managed services including disaster recovery, security and compliance. Learn more at


Posted on: November 5, 2019 By: Carolyn Kuczynski

Wireless Watchdogs Q4 2019 Features Release

At Wireless Watchdogs, it’s our mission to always be working on behalf of our customers to give you more savings and greater efficiencies. In line with that mission, we’re proud to announce that we’ve just released several platform enhancements designed to take your mobility management to a whole new level, starting with a new dashboard interface that you can access by clicking the Dashboard menu item on the left of your portal.

The dashboard incorporates a variety of new features, the most significant of which are listed here.

Dashboard Defaults and Features

The initial view of the dashboard is designed to provide you with high-level information about your company’s current bill cycle, with information from all of your wireless carriers. Need more specific information about a particular carrier, or previous billing cycles? You can drill down on those areas as need be. This default view can also be easily changed according to your preferences.

Group Usage

The Group Usage area shows how many devices are in your group, how many of those devices are unused, and the costs related to your devices.

Bill Comparison

The Bill Comparison area provides you information on your current costs compared to the previous month’s costs, to help ensure your billing stays in line.

My Devices

The My Devices area will show you all your lines, which can be filtered to show lines with no exceptions, line with exceptions (more on that in the next section), and lines that have had no usage in the given period. You can also click any phone number to get detailed usage information on that line, including what numbers were called and for how long.

Usage Rules Manager

The Usage Rules Manager, accessed from the Settings menu on the left of your portal, allows you to create usage rules for different departments, categories, device and usage types, and more. When a line violates a rule — by using more than 2GB of data during a given period, for example — an exception is generated and the device will be shown in My Devices with a color-coded flag indicating the exception. This feature is designed to give you a way to visually see all devices that are outside of your chosen parameters, as well as to flag possible device misuse for your attention.

Learn More

As with any new feature release, it’s possible that you’ll have questions on how specific features of the dashboard work, or how best to use them. If so, we’re here to help — just contact your account manager, and we’ll work with you to be sure that you’re getting the most out of all of the new features.

Not a current Wireless Watchdogs customer, but intrigued by what you see and curious as to how you might be able to use our mobility management services to potentially save more than $10 per month, per device? Request a demo, and we’ll get you on the road to better efficiency and reduced costs in your company’s mobility implementations:


Posted on: November 4, 2019 By: Carolyn Kuczynski

By: Dan Barlow, Product Manager
Cloud Connect and Ethernet

Support for multiple locations is simplified with one network and one provider

An array of learning facilities spread across several counties keeps a Texas nonprofit’s IT department — and network — busy.

The nonprofit operates, at minimal to no cost to participants, a charter high school where adults earn diplomas, a remote-learning diploma program for prison inmates and a career academy with accelerated training and professional certifications. Many of the students have disabilities, criminal backgrounds, or a lack of education and stable housing. Funding for the programs is covered by revenue generated from dozens of retail sites, services such as temporary staffing, and an online storefront.

However, the nonprofit’s technology approach at the various locations proved to be an obstacle for continued growth. So when a new IT director took stock of the network and determined it wasn’t configured efficiently or performing as well as it should, he knew it was time to take action. The organization had a multi-provider network that was “a complete mishmash,” he recalls, “with fiber into our main building, and everything from DSL modems to T1 lines to microwave antennas to cable modems.”

Streamlining network operations with one partner

To simplify operations and connect locations, the organization switched to Spectrum Enterprise Ethernet and Fiber Internet Access (FIA) service. “Because of Spectrum Enterprise, I’m not running around trying to maintain disparate and unreliable systems,” says the IT director.

Now, the nonprofit can better support its mission to give the underserved a leg up in life with access to the latest technology in the many facilities connected to the network. Inside the classrooms, teachers use interactive “smart boards” that enable students who miss a class to see what was written on the board, hear the instruction and interact with videos. Every classroom has WiFi-enabled Internet, and the school has an integrated video message board showing updates, club information and schedules.

The single, reliable network also links the main office, learning facilities and retail locations, and enables digital state testing, processing of online orders and more.

Better serving the mission with a single technology approach

Because the nonprofit no longer has to manage multiple IT vendors and systems, staff can now focus more time on developing new digital ways to drive revenue. This allows the organization to continue empower thousands of participants each year through free, or nearly free, educational services and training.

The organization’s IT director observes that they’ve helped a large number of people not just find jobs, but embark on well-paying careers. “Technology and connectedness have allowed us to achieve those successes,” he says. “Spectrum Enterprise has been an active participant in all of it.”

Learn more about your network connectivity needs for multiple locations.

Posted on: By: Carolyn Kuczynski

By: Bryan Daugherty

What would it cost your business to lose Internet connectivity—even for a short time?

Consider, for instance, the inaccessibility of your digital phone system and your contact center’s inability to process credit cards.

Who can help—quickly? The outside IT guy? Your Internet service provider (ISP)? You go for the ISP. But where’s that telephone number again?

As you gather the information you’ll need to navigate the service request, you realize that each minute your business is offline means a potential hit to your bottom line.

Time passes

You tackle the pre-human telephone questionnaire on your cell phone like it was a battle of keypad jujitsu. Total time: 6 minutes.

While you’re happy to be one step closer to speaking with a fellow human, you are, nevertheless, frustrated to look up and observe additional signs of lost productivity: employees just standing around, unable to carry out their assigned tasks—and getting paid for it.

Help arrives?

Tom’s on the phone. He’s ready to assist you—but, first, he has to confirm your information. It should only take a moment, he says.

As you describe your problem with growing urgency, Tom determines that he is unable to immediately help and must transfer you to someone who can. Please hold.

The rest all seems like a blur, up to the point when the tech support rep says that he’ll try to schedule a visit for today—sometime before the close of business. The nightmare scenario continues with no end in sight.

Sound familiar?

Costs pile up

According to IHS, IT downtime costs $1 million a year for a typical midsize company and over $60 million for a large enterprise. If your business’s success is tied to Internet connectivity, then you should make every effort to ensure you have the most reliable connection available.

Unfortunately, some organizations overlook this key component of their business model—usually as a presumed money-saving tactic.

A new hope

From meetings in enterprise boardrooms to riding shotgun down camp roads on a golf cart, I meet with a variety of business owners and IT directors frequently. They all have similar mission-critical business tasks.

Outages happen. To gain the confidence that your network can overcome them, deliver on your business objectives and help you capture opportunities, there are three key indicators of a solid ISP:

  1. U.S.-based experts, certified by the Metro Ethernet Forum (MEF), who proactively monitor, support and secure a fiber-based network 24/7/365. The MEF certification is the ISP’s third-party guarantee that its employees are held to a high standard.
  2. End-to-end service-level agreements (SLAs) that guarantee uptime and timely restoration of your services if a problem does arise.
  3. The ability to quickly scale your connection as your organization encounters new operational demands (e.g., the addition of bandwidth-intensive apps) that can slow a network down.

I’ve seen growth in confidence happen with Hagadone Corporation, a multifaceted business serving numerous industries. Hagadone enhanced its clients’ experiences, benefited from streamlined network services from their ISP, improved productivity and experienced growth thanks to the right network partner. See how Hagadone worked with an ISP to gain this added business value.