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Posted on: September 4, 2019 By: Lauren Epperly

In this two-part blog, we will explore and define Recovery Time Objective (RTO) and Recovery Point Objective (RPO). In part one, we will examine RTO (Recovery Time Objective).

What is RTO and RPO?

Recovery Time Objective and Recovery Point Objective may sound alike, but they are entirely different metrics in disaster recovery and business continuity management.

Calculating your RTO and RPO allows you to plan accordingly with the proper resources, before you need them. In this blog post, we will examine RTO and clear up any confusion.

RTO: Recovery Time Objective

RTO dictates how quickly your infrastructure needs to be back online after a disaster. Sometimes, we use RTO to define the maximum downtime a company can handle and maintain business continuity. This is often a target time set for services restoration after a disaster. For example, a Recovery Time Objective of two hours aims to have all servers with that RTO back up and running within two hours of service disruption notification.

In the case of a healthcare organization for example, they might ask themselves the following questions when determining RTO for their applications and data:

  • For hosted email servers: How long can we go without accessing our email without impacting the business?
  • For patient record storage: How quickly do we need to provide access to patient records to maintain compliance?
  • Operational applications: Which servers are critical to business operation? How quickly do we need each restored before serious impact to the business?

Depending on your business requirements, you may need better RTO for certain data and applications. With lowered RTO comes an increase in cost, though. Companies must balance downtime with business impact to ensure the RTO is appropriate. Whatever RTO you choose, it should be cost-effective for your organization.

Whether you need geographic redundancy, virtual backups, or a combination of the two, Data Canopy can help you develop the plan that keeps your business running when disaster strikes.

Ensure mission critical data is secure and available in the event of an emergency with a disaster recovery plan and solution designed for your business. Data Canopy offers geographical redundancy from data centers nationwide, full encryption and corruption detection capabilities, and virtual server backups for seamless fail-over in the event of an outage.

Posted on: July 24, 2019 By: Carolyn Kuczynski

Today’s customers are eager for solutions. Business-owning customers want to spend their time running their business and not on solving complicated IT problems; they WANT to pay you to make IT easier.

That all sounds great, but again — how do you secure those clients?

Iteration. MCSPs must constantly communicate with their clients in a more personal way. Dashboards, reports, email blasts, automated tickets, and generic vCIO content is great. However, it is not enough to create a tailored solution with the complexity required at this point. Clients need a plan; they need to be able to absorb this massive transition slowly. You must create a progressive technology plan that takes them from where they are to where they need to be, leading to higher acceptance and better retention.

Start with your knowledge of their business. If you don’t have this knowledge, get it. Based on their vertical, their maturity and their concerns, start with what matters most. Compliance? Data Security? DR? Mobility? Scalability? Pick something to be the hub of your plan; something that justifies all the change and the necessary action for the client, or also justifies the early steps that don’t seem like they are immediately solving a problem. It won’t be the same for all clients. It needs to manage their concerns and reduce anxiety around the coming changes. In other words: solve a problem. Give them a plan that makes their business more efficient, not just cloudification. Once you have this, communicate, communicate, communicate — not just QBRs or automated communications. Sell the plan, get their buy-in and share what’s next and why it’s important. Remind them why this is happening every step of the way.

The critical steps will be the following, regardless of your justification:

Identity management. You are going to be distributing their services to the best place for the job, but this can’t add 20 different logins to their daily life. As you roll out the rest of the plan, start with single sign-on and access control from the beginning. As a bonus, select a provider that adds SaaS utilization management so that you can be efficient with the clients’ spend on SaaS — Okta and MetaSaaS, for instance.

Accelerate. Implement SD-WAN for reliable and responsive connectivity to the cloud – VMware’s Velocloud for instance. This will reduce the time that you spend managing the network connections that are critical to the solution, and it will keep the experience solid as they rely more heavily on the cloud via their WAN.

Secure. Secure the solution with a managed NGFW and SOC solution. Protect the endpoints — don’t just trust a firewall, no matter how next-generation it may be. Belts and suspenders. You want to start out secure, not by bolting it on after a breach or compromise. This is the first step that will feel like they are making progress. If this isn’t done right early, it will lead to similar failures as discussed above with the WAN. Cloud is inherently secure to end-users. You don’t want to misstep and have them question the solution mid-way.

SaaS offload. Find the needs best served by SaaS. No need to migrate a legacy app that is in need of a refresh and unable to realize the promise of the cloud due to its shortcomings from age. Don’t force it. Ask yourself, “Does the SaaS alternative really solve their problem?”

Migrate. Migrate their legacy apps to IaaS. Migrate their desktops to DaaS or a workspace solution. You won’t be able to replace everything with SaaS. It’s not the best solution for every workload and forcing it will just decrease the clients’ efficiency and happiness with the solution. DaaS and IaaS will give their legacy applications the SaaS-like feel of mobility and accessibility. One more note: Don’t force DaaS until everything else is in order. It’s another place you can undo a lot of trust if the predecessor tasks are not solid and complete.

Protect. Don’t forget a DR and backup strategy. That’s another place that clients think is magic in the cloud. Backup SaaS data, replicate IaaS data to multiple regions. Have a DR strategy for remote working. Don’t undersell the value of having a DR plan for not only major natural disasters but things like holidays, inclement weather, moving offices or growing quickly.

Measure and improve. The cloud offers an endless stream of information about your clients’ workloads. Use this technology to continually improve through discussions of changes to their business, growth of resources continued migrations to SaaS, auditing, etc.

Above are some tools to help with the planning of such a strategy and communicating the value. It’s time to evolve. It’s time to change the game again. You will differentiate yourself and secure long-term clients.

Posted on: July 10, 2019 By: Carolyn Kuczynski

To provide its clients with greater flexibility and choice in terms of Disaster Recovery solutions, Expedient just recently launched a new disaster recovery as a service (DRaaS) offering based on VMware vCloud Availability – a unified solution built to offer simple, more secure, and cost-effective onboarding, migration, and disaster recovery services for multi-tenant VMware clouds.

“By expanding our disaster recovery solutions to new include replication powered by VMware vCloud Availability, Expedient is furthering our commitment to enabling organizations of all sizes to protect their workloads from unexpected events,” said John White, Chief Innovation Officer for Expedient. “We recognize that organizations have workloads that require varying levels of protection from disaster, and we continue to answer those needs with an evolving suite of disaster recovery solutions.”

Cloud-based disaster recovery is one of the fast-growing industry segments for cloud services. VMware vCloud Availability gives cloud providers the ability to capitalize on this demand and deliver increased choice to end users. Additionally, as enterprises increasingly implement hybrid cloud strategies, vCloud Availability provides an opportunity for cloud providers to deliver simple, integrated migration and onboarding services to the cloud and from cloud to cloud.

Over the last decade, Expedient – a Platinum-level CNSG supplier – has helped hundreds of companies protect business-critical data and mitigate risk with its turnkey disaster recovery services. For three years running, Gartner has positioned Expedient, in its Magic Quadrant for DRaaS. The report analyzes the strengths and weaknesses of the 11 leading vendors in the growing DRaaS industry. Download your free copy of the 2019 Magic Quadrant report courtesy of Expedient.

 

About Expedient

Expedient helps companies transform their IT operations through award-winning cloud solutions and managed services including disaster recovery, security and compliance, and more. Named VMware’s Cloud Partner of the Year and acknowledged in Gartner’s Magic Quadrant for Disaster Recovery as a Service, Expedient’s solutions and services ease the transition to the cloud, enabling organizations to focus on strategic business innovation while the Expedient team handles the operation of the information technology needed to support it. Learn more at expedient.com.

Posted on: June 17, 2019 By: Carolyn Kuczynski

Speros, a managed service provider and technology integrator based in Savannah, Georgia, relied on long-time relationships with CNSG Executives Randy Friedberg and Dave Hopper to facilitate discussions with proven infrastructure as a service (IaaS) providers.

President and CEO, Susan Speros, and Director of Operations, Van Heath, worked with CNSG to identify suppliers that could deliver a hosted IaaS solution built on top of the latest VMware cloud technology. Security, stability, operational excellence, and a geographically diverse data center footprint were the most important business outcomes Speros was seeking from this cloud solution. Another important solution component for Speros was robust and automated disaster recovery as a service (DRaaS) functionality.

The Solution

After a competitive RFP process that occurred in late 2018, Speros selected Expedient – a Platinum-level CNSG supplier – as its cloud infrastructure provider. When asked what set Expedient apart from the competition, Speros highlighted Expedient’s stable operational model, diverse data center footprint, and ability to provide a customized DRaaS solution as differentiators.

“Security, stability, and the fact that [Expedient] owns its data centers was very important for us,” Speros explained. “As we’ve operated our own, multi-tenant data centers for years, we knew what we were looking for from a hosting provider. Expedient’s adherence to strict technology refresh practices and the bandwidth redundancy available at your facilities were important aspects as well.

“Additionally, [Expedient’s] thorough approach to solution architecture stood out as well,” she continued. “Your sales team really understood what we were after in terms of disaster recovery and built a solution with the capacity to deliver the availability and uptime we were seeking for our customers.”

Expedient’s Push Button DR solution streamlines disaster recovery by automating cloud workload replication between geographic locations. This unique feature enables total network failover without the need to reconfigure public IP addresses or DNS records.

In addition to delivering a disaster recovery solution to Speros, Expedient is providing enterprise-grade managed cloud services to the business, which will run its production environment on the Expedient Enterprise Cloud (EEC) platform. Based on VMware’s software-defined data center (SDDC), EEC provides a next-generation cloud experience perfect for organizations with previous VMware experience looking for a turnkey IaaS solution.

The Outcome

“As a business, it’s important for us to be able to provide robust hosted cloud services to our clients,” Speros explained. “We want to enhance the Cloud experience for our customers, ensuring they have access to all of the latest technology, and continue to grow the Speros Cloud Platform.

“Also, the continued liability and implied risk of operating a data center in a hurricane-prone area such as Savannah was not ideal for our business,” she continued. “In Expedient, we’ve found a partner that provides us with a turnkey cloud infrastructure solution that is supported by a geographically diverse data center footprint. With this foundation in place, we have the confidence to market, promote and position Speros as a cloud-first technology solution provider.”

To complement its cloud and DRaaS deployments, Speros is also taking advantage of several managed services from Expedient including Dedicated Firewall Management, Dedicated Firewall Failover, Unified Threat Management, and hosted Cloud File Storage. These managed services will help Speros to mitigate the risk of critical data loss and protect customer workloads running in the Speros Cloud.

About Speros

Founded in 1984 as a provider of business telephone systems, Speros has grown into a comprehensive technology solution provider with a diverse portfolio of services including hosted and on-premises VoIP systems, surveillance and cabling, Audio/Visual Systems and Design, managed IT services such as backup & recovery, firewall as a service, cloud computing, and website design. Learn more at speros.com.

About Expedient

Expedient helps companies transform their IT operations through award-winning cloud solutions and managed services including disaster recovery, security and compliance, and more. Expedient data centers are compliant with the Health Insurance Portability and Accountability Act (HIPAA) as well as the Payment Card Industry Data Security Standard (PCI DSS). Service Organization Control (SOC) reports are published annually for all locations. Learn more at expedient.com.

 

Posted on: March 11, 2019 By: CNSG Marketing

 

By: Expedient

Authorized partners who refer physical colocation deals that close by July 31, 2019 are eligible to earn bonus commissions from Expedient. As part of this rewards program, you can earn a bonus commission on top of the baseline referral partner commission for each colocation deal closed before the deadline. The bonus commission will be equal to 100% of the first month of colocation-related MRR (monthly recurring revenue). For example, if you refer a client with an initial colocation MRR of $5,000, you will earn $5,000 bonus commission in addition to the base referral partner commission.

To be eligible for this rewards program, colocation leads must be submitted through Expedient’s partner portal and meet the qualification standards defined in the current Expedient SPIFF. For more information on this referral program, please contact Nick Lansberry, Expedient Partner Alliances Specialist, at nick.lansberry@expedient.com.

 

About Expedient

Expedient helps companies transform their IT operations through award-winning cloud and infrastructure solutions and managed services including disaster recovery, security and compliance, and more. The company operates 11 data centers in seven cities where clients can host equipment in both cabinets and cages. With nearly 20 years of experience maintaining and operating data centers, Expedient achieves operational excellence through the implementation of standard operating procedures and proven security methodologies. Learn more about Expedient colocation solutions here.

Posted on: October 12, 2018 By: CNSG Marketing

Update Courtesy of Expedient 

For the 11th consecutive year, Channel Futures compiled the MSP 501, a ranking of the world’s top managed services providers. According to Channel Futures, “winners placed in the top 501 because of their forward-thinking business strategies and ability to anticipate and act upon trends in the fast-evolving IT channel market.” In the 2018 MSP 501 ranking, Expedient grabbed the number 7 spot, up three positions from its number 10 ranking in the 2017 MSP 501 list. Last week, Expedient executives accepted their award at the MSP 501 gala, which was part of the 2018 Channel Partners Evolution conference.

“This year’s applicant pool was the largest and most diverse in the history of the survey, and our winners represent the health and progressivity of the managed services market,” Kris Blackmon, Channel Futures content director and editor said in a statement. “They’re growing their revenue, expanding their customer influence and exploring new technology that will propel them for years to come.


Recognition beyond the MSP 501

Without doubt, 2018 has been a special year for Expedient. In addition to being honored as the world’s No. 7 MSP in 2018, Expedient has also been:

Technological Excellence Paired with Specialized Expertise

Powered by world class technology infrastructure and disciplined adherence to proven methodologies, the experts at Expedient provide essential knowledge and insight into critical aspects of customers’ business. For example, Expedient helps customers ensure compliance with several government and industry mandates, such as HIPAA, PCI-DSS, and the EU-U.S. Privacy Shield.  By providing managed services that complement the compliance and security requirements of businesses in a variety of industries, Expedient delivers added value to customers on top of the core Infrastructure as a Service solutions it provides.

Additionally, as a VMware Cloud Verified provider, Expedient offers services based on the most complete VMware-based cloud infrastructure technology available, which provides its customers with the highest level of compatibility, choice and control of VMware’s cloud infrastructure stack.

 

About Expedient

Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Pittsburgh, PA; Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN and Memphis, TN. Acknowledged in Gartner’s Magic Quadrant for Disaster Recovery as a Service and ranked as one of the Top 10 managed services providers worldwide on the Channel Futures MSP 501 list, Expedient’s converged solutions enable clients to focus on strategic business innovation, while the Expedient team handles operation of the information technology needed to support it. Expedient data centers are compliant with the Health Insurance Portability and Accountability Act (HIPAA) as well as the Payment Card Industry Data Security Standard (PCI DSS). Service Organization Control (SOC) reports are published annually for all locations. Learn more at expedient.com.

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