Posted on: December 20, 2019 By: Sage Tourigny
by Aaron Baker
There are many good reasons to stay with your current Internet Service Provider (ISP)—whether you’re happy with their service, committed to a contract term, afraid of the potential hassle, or are just not in favor of change. The good news is—whatever your reason, you can add ‘over-the-top’ voice, networking and security services, independent of your ISP, to complement your last mile connectivity.
BYON, or bring your own network is the concept where access-agnostic solutions allow you to swap phone systems and migrate to the latest communications and networking technologies easily, while keeping your underlying connectivity in place. BYON offers a unique mix-and-match approach, empowering you to find the optimal combination for your business communication needs.
Common network-agnostic solutions
- Managed SD-WAN. A simple way to optimize and transform your network to meet the evolving demands of the cloud. Seeking a fully-managed SD‑WAN solution will eliminate complexity and maximize ROI, especially one that is equipped with proactive management, visibility and control of all your locations from any device. If you are upgrading or incorporating an existing MPLS network, be sure to find a carrier who supports hybrid solutions.
- Unified communications as a service (UCaaS). UCaaS enables a more connected, collaborative workforce, allowing communication from anywhere with just about any device. It’s favored when upgrading outdated premises-based systems that can no longer support the level of flexibility to work or scale efficiently. Look for a platform that offers instant messaging, chat, presence, mobility, conferencing, CRM integrations and provides the ability to make real-time changes.
- Network security and compliance. Most experts agree that a security breach is no longer a question of if it will happen, but when. No doubt you have a firewall in place, but how long has it been installed and are your rules and policies current and tested regularly? Look for a managed firewall solution, in addition to a proactive distributed denial of service (DDoS) mitigation solution to off-load the burden and shield you from the most sophisticated threats. Over the top services are also available for PCI, GDPR, HIPAA, and other similar regulations.
Is BYO for you?
“BYO” is not a new concept—bringing your own lunch, beer, wine and most recently, device is a common practice that allows a simple way to control personal preferences and costs—but is BYON right for your business? There are a few things to consider.
- Customized solutions without the hassle. Achieving the right solution for your organization can be faster without ripping and replacing your underlying access.
- Business continuity. In addition to active/active failover with SD-WAN and cloud-based UCaaS and security solutions, diverse connectivity from multiple underlying providers can offer resiliency.
- Compliance. Enterprises may need to create and enforce BYON policies to help ensure data remains secure and meets all compliance requirements.
- Expanded serviceability. You may have a great relationship with your regional service provider, but they might not be able to expand with your footprint or growing needs. The good news is, you can keep them where it makes sense and layer on services to sustain your needs.
- QoS and SLAs. Not all over-the-top services guarantee quality of service and SLAs when Internet access is not provided in conjunction with that service.
- More providers may add complexity. Not all carriers allow customers to procure their own broadband connections to access the above managed services—and allow the customer to manage and configure services—so it’s important to find the right partner that can support several solutions and make your life easier. And don’t forget, multiple providers mean multiple numbers to call when things break, multiple processes to follow and multiple invoices.
Taking your network from “zero to hero”
We recently helped Arc3 Gases add SD-WAN, UCaaS and Managed Network Security to take their network “from zero to hero”. Disruptions were eliminated by leveraging existing connections—no “rip and replace” tactics were needed. By going “over the top” of existing connectivity, Arc3 avoided paying early termination charges for circuits still under contract. These connections were paired with cost-effective cable circuits in an active/active configuration to simultaneously maximize bandwidth utilization and ensure uptime. 4G fail-over was also added in an active/passive configuration to guarantee latency-sensitive applications, including VoIP, continued to perform well and without interruption. Not only did this customer successfully improve performance and converge multiple vendors, they also increased employee productivity and their customers’ experience.
If you’re interested in exploring a BYON approach, don’t hesitate to reach out.
Posted on: November 2, 2019 By: Carolyn Kuczynski
Contributed by Jody Hagemann
Senior Director, SD-WAN Product Management at Comcast Business
Healthcare is emerging as a leading early adopter of software-defined wide area networking (SD-WAN); it’s the top vertical contender in our sales funnel. SD-WAN quickly and affordably addresses the biggest challenges of today’s digital healthcare industry – from mobile health to electronic health records (EHR), telemedicine and more.
As the Sr. Director of Product Management for Comcast Business’ SD-WAN product, I meet with many IT decision-makers of healthcare practices around the country, and I hear the same challenges repeatedly:
- Adequate bandwidth – With mHealth (mobile health) now having some 300,000 apps on the market, healthcare consumers are clearly turning to their devices for more online communications and transactions every day which requires healthcare providers to have more bandwidth than ever.
- Application prioritization – With telemedicine and essential functions like training happening virtually, healthcare providers need application-aware routing with the ability to prioritize the most important and network performance-sensitive applications.
- Simplification of WAN network management
- Ability to ramp up new urgent care centers fast
- Affordable, predictable costs
- 100 percent uptime/business continuity
SD-WAN can help healthcare companies overcome these challenges.
SD-WAN enables the use of widely available and affordable broadband that eliminates bandwidth constraints and empowers flawless online patient experiences, unhindered cloud and inter-office communications, and crystal-clear transmissions of X-rays, video and other critical imagery. Video, meanwhile, has moved toward the top of the bandwidth-hogging applications as its use in telemedicine and training have skyrocketed.
SD-WAN also allows practices to bring new critical care centers and other facilities online quickly because the time-consuming and expensive need for ordering, waiting for delivery and installation of on-premise hardware is eliminated. With SD-WAN, your entire network is provisioned, managed and monitored from centralized software controls.
I often ask healthcare IT managers, “What does a bad day look like?” Blood cannot be drawn, patients and staff are sent home, and important medical records cannot be transmitted to other doctors or hospitals. Business continuity is critical for this market vertical. Be sure that your SD-WAN is paired with the most reliable, resilient last-mile connection available, and for resiliency, that it includes wireless backup in the event that you experience a temporary outage or disruption of your primary connectivity.
As technologists, we are in the business of solving customer problems. SD-WAN addresses a majority of healthcare network challenges. I would love to hear your thoughts and especially your experiences with the world of software-defined networking.
Posted on: October 23, 2019 By: Carolyn Kuczynski
Options Involve Cost/Benefit Tradeoffs and Considerations
SD-WAN technology offers enterprises a wide range of benefits, including single-pane-of-glass visibility for network management, streamlined provisioning and standard API interfaces. The SD-WAN market, meanwhile, is characterized by rapid growth and aggressive competition – as well as widespread confusion. Buyers have myriad options and multiple flavors of SD-WAN to choose from. Ultimately, the definition of a “right” solution will vary, according to the specific requirements of a given enterprise. This Point of View outlines the basic considerations executives must address when selecting an SD-WAN solution.
Posted on: October 15, 2019 By: Carolyn Kuczynski
Our bring your own network (BYON), access-agnostic solutions equip your customers to easily swap phone systems and migrate to the latest communications and networking technologies they need while keeping their underlying connectivity in place. Cloud-based Unified Communications as a Service (UCaaS), value-added SD-WAN and managed security services will improve customer engagement, employee productivity, network performance, service reliability and cyberthreat protection.
Featured BYON Windstream Enterprise solutions include:
- SD-WAN – Choose the technology platform that is right for your business from two of the leading WAN edge infrastructure providers— VeloCloud or Fortinet—both options are recognized as leaders in Gartner’s Magic Quadrant, provide PCI DSS compliance, and leverage our state-of-the-art partner portal
- UCaaS – Our many “flavors” of Unified Communications as a Service offer a more connected, collaborative workforce, with instant messaging, chat, presence, mobility, conferencing and CRM integrations—all backed by a world-class network with 99.99% always-on reliability
- Security and Compliance – Most experts agree that a security breach for most companies is no longer a question of if it will happen, but when it will happen. Our suite of Security Services includes Cloud and CPE Firewalls, SIEM and DDoS Mitigation to shield the most sophisticated threats.
Enjoy big payouts. In addition to our standard competitive residual monthly compensation, we’ll give you a 5% bonus residual and up to 4X accelerator for BYON services!
Everything you need from a single source. If you’re also looking for network solutions, either as a replacement or for diversity, we can do it all—BYON, network solutions or both.
Want to Learn more? E-mail Windstream Enterprise
Posted on: October 11, 2019 By: Carolyn Kuczynski
Yes! It’s a Match Made in Heaven!
Posted on: October 8, 2019 By: Carolyn Kuczynski
By Chris Betz, Chief Security Officer, CenturyLink
Let me put it another way: Security can be complex. The true art is making security easy to use.
As a Fortune 150 company and the second largest U.S. communications provider to global enterprise customers, we are responsible for securing our own operations through a suite of hybrid IT, cloud, networking and communications solutions — in addition to those of our customers. As CSO for this company, I can attest to the fact that the pressures security leaders face today are many.
On one hand, we have the explosion of network traffic spurred by video, 5G, IoT, connected devices and a mobile workforce; on the other, we have a justified and growing intolerance by users — both internal and external — for anything less than always-on, flawless performance. Couple this with the patchwork nature of many of today’s security solutions, which businesses are often left to stitch together on their own; the gap between security and engineering teams that often reflects security as an afterthought; and the shortage of qualified security professionals — and the picture can seem bleak.
But security can be simple: We believe that the inherent value of a security solutions provider should first and foremost be effective simplicity.
At CenturyLink, our security builds on two fundamental directives: to leverage our expansive global threat visibility and to act against the threats we see. Our unique and deep network-based threat intelligence makes our approach possible — and it is the foundation of Connected Security, our vision for seamless integration between security and the network to transform the communications of tomorrow.
The more we can do as a global security services provider to identify or impact malicious traffic before it hits our customers’ infrastructure, the better customers can focus and prioritize their resources elsewhere. This is the promise of Connected Security and the premise upon which we have transformed our network into a threat sensor and proactive defense platform.
Disrupting the security threats that we face today — and the threats we will face tomorrow — requires more than intelligence. It requires a collective commitment to share what we see and to act on what we know. We look forward to continuing to work together as we drive toward simplifying security.
Click here to view and download the full CenturyLink 2019 Threat Report: https://www.centurylink.com/asset/business/enterprise/report/2019-threat-research-report.pdf
October is National Cybersecurity Awareness Month and as a CenturyLink Channel Partner, you have access to sell CenturyLink’s full suite of trusted Security Solutions. For more information, please contact your Channel Manager or Partners@CenturyLink.com.
Posted on: October 2, 2019 By: Carolyn Kuczynski
This morning we announced that we closed a $21MM series B minority investment round. This is a significant moment for us as a company, and for the SD-WAN market as a whole. This sizable injection of capital will unlock new resources to help us serve customers and partners even better, and further validates that Bigleaf is solving a huge market need as the world moves to SaaS and cloud.
Improving on a Customer-Proven Solution
The new investment allows us to expand and extend what we’re doing today to serve our existing customers and partners with amazing service and support. We have an industry-leading 95% gross annual retention rate and a base of absolutely thrilled customers. Within that 5% of customers who leave, it’s almost always because they’ve gone bankrupt or are downsizing, not because they don’t like Bigleaf. We are completely dedicated to maintaining customer satisfaction as we scale. We know this won’t be easy, so we’re going to use some of these funds to add more support team members, product management, software QA engineers, and other support staff to make sure that we keep the experience top-notch over time.
Enabling and Expanding our Channels
One of our top priorities with this new funding is investing in our partner channels. For our telecom agent partners, we’ll be enabling them with more educational and support resources to help them sell Bigleaf to tens of thousands more customers. Our success in the telecom channel was built through our relationships with hundreds of forward-looking partners who could see the growing need for a more stable and reliable connection to cloud technologies. For our MSP partners, we’re creating a fully fleshed-out MSP channel program to augment and accelerate the success we’ve had with our early partners. The new funding gives us the ability to extend our reach to more partners in both channels and equip them with the training and resources they need for success.
Finding the Perfect Partner
If someone had asked me 9 months ago about raising another round, we would have told them we weren’t interested right now. We were growing at an incredible rate and were staying focused on operating the business: we’ve now tripled our recurring revenue and company size since our last funding round in January 2018. Then, out of the blue, we started to field an influx of inbound interest from investors.
We realized something was notable about our success in the SD-WAN market. Something exciting. We had built something that was solving a truly un-met need.
SMBs and mid-size enterprises were struggling to address connectivity issues with traditional networking technologies or other SD-WAN solutions. What was available to them on the market wasn’t built for SaaS and public cloud, and couldn’t adapt to the pace of change in today’s business world. People saw that we built a product designed for this future — actually, for today for many businesses — and had proven it by solving these problems for more than a thousand extremely happy customers already.
We knew Bigleaf was on a promising trajectory and could be even more successful with more resources. We also saw a specific opportunity with MSP partners that we hadn’t tapped into at scale, and we saw the opportunity to bring our bigger vision for the next generation of Bigleaf to life. So we agreed to start talking to a few investors. As we considered who we might want to partner with, it was important for us to be able to maintain our Bigleaf way of doing business and who would provide the right kind of support as we scale and navigate challenges. We ended up selecting Updata Partners to lead the round, and we have participation from the Oregon Venture Fund, SeaChange Fund, and several of our other existing investors.
Updata reminds me in many ways of Bigleaf’s culture. They take a strong but humble approach to business (no big egos), they care about capital efficiency like I do, and they bring great expertise and connections. We’re excited about partnering with them on this next era of Bigleaf.
Building for the Future
Beyond taking what we’re already doing to more people, another top priority with this funding is building the Bigleaf of the future. We’re going to be investing significant resources to grow our development and product teams so we can create a new generation of network technology. These resources will also allow us to respond more quickly to the feature requests our community has been feeding us, including faster speeds, more features, and better visibility.
Enterprises both large and small are moving to SaaS and public cloud, and that journey always involves some network risk. We will continue building Bigleaf to serve our customers and partners by giving them peace of mind when they make that move.
Joel Mulkey, Founder and CEO
Posted on: September 30, 2019 By: Carolyn Kuczynski
Our Vision Reflected: Delivering Innovative Solutions for Businesses
June 07, 2019
By Kevin O’Toole, Senior Vice President Product Management, Comcast Business
I always enjoy opportunities to talk about Comcast Business products because it’s easy to get excited around how we’re executing against our vision of delivering innovative solutions for business – solutions designed to help companies across the country go beyond the expected.
From providing the world’s best last-mile data products and leading-edge enterprise networking solutions, to offering managed services, voice, video and digital experiences that are fundamentally changing the way businesses operate, Comcast Business is making a big difference in helping companies succeed in the digital world.
While awards and trophies will always come secondary to that primary goal of helping customers, I was delighted to learn that the fruits of our labor and the way we are implementing our product vision have captured the attention of executives from around the country.
On June 11, Comcast Business will be honored at the 17th Annual American Business Awards® banquet, where we will receive seven awards for our innovation and product solutions, including a Gold Award for the Most Innovative Company of the Year and other recognitions for our ActiveCore(sm) and Business VoiceEdge® solutions.
One of seven programs sponsored by The Stevie Awards, The American Business Awards® are the only national, all-encompassing business awards program in the U.S. They feature a wide variety of categories to recognize achievement in every facet of the workplace, from customer service and management to public relations and product development. Award winners are selected by a panel of 200 executives across the country.
In honoring us with the Gold award, judges noted that Comcast Business “showed it’s moving with today’s fast tech world by introducing products and solutions that combine technologies and ultimately streamline our digital world.”
Executives judging the awards also bestowed Gold Awards on our:
- IT Service Management Solution Award for ActiveCore(sm), which judges singled out for “great thinking” that is “future-proof” and “replac[es] legacy technologies at a huge scale.”
- Telecommunications Service Award for Business VoiceEdge™, a “frustration-free” solution that “makes employees’ jobs easier” and is a “fantastic solution for distributed teams and telecommuting,” according to the judges.
- Integration Solution for ActiveCore, which the judges said is a “great example of a solution that businesses need right now.”
We also will receive:
- A Silver Award in the Cloud Platform category for ActiveCore, which judges hailed as “a great end-to-end solution for IT systems management” and a “brilliant way to upgrade clients on outdated infrastructure to the latest benefits of virtualized networks.”
- A Bronze Award in the Business Services Innovation of the Year category for ActiveCore’s Voice Commands, which judges called “modern,” “consumer friendly,” and “a tremendous way to open the doors to other businesses in small communities.”
- A Bronze Award in the Most Innovative Tech Company category, for our “significant business value” and its “numerous solutions to help make business easier.”
We are tremendously proud that Comcast Business stood out from the intense competition among the 3,800-plus nominations received. We are especially honored that executives from a range of industries recognize the generational moment that our ActiveCore Software-Defined Networking platform represents, and the ability of its gigabit-ready, digital experience to change the way everyone thinks about network and IT management. We’ve driven a tremendous amount of innovation in the last couple of years and there is certainly more to come.
Posted on: September 26, 2019 By: Carolyn Kuczynski
In 2019, it has become clear that SD-WAN has secured its position as the way forward for enterprise WAN connectivity. Market adoption is growing rapidly, and industry experts have declared a winner in the SD-WAN vs MPLS debate. For example, Network World called 2018 the year of SD-WAN, and before the end of Q3 2018 Gartner declared SD-WAN is killing MPLS. What’s driving all the excitement around SD-WAN? It effectively comes down to this: SD-WAN is more cost-effective and operationally agile than MPLS. SD-WAN reduces capex and opex while also simplifying WAN management and scalability.
However, if you don’t drill down beyond high-level conclusions, it can be hard to quantify how SD-WAN will matter for your business. Here, we’ll dive into the top 5 SD-WAN benefits and explain why IT professionals and industry experts alike see SD-WAN as the way forward for enterprises.
Reduced WAN Costs
MPLS bandwidth is expensive. On a “dollar per bit” basis, MPLS is significantly higher than public Internet bandwidth. Exactly how much more expensive will depend on a number of variables, not the least of which is location. However, the costs of MPLS aren’t just a result of significantly higher bandwidth charges. Provisioning an MPLS link often takes weeks or months, while a comparable SD-WAN deployment can often be completed in days. In business, time is money, and removing the WAN as a bottleneck can be a huge competitive advantage.
Just how big of a cost difference is there between MPLS and SD-WAN? The specifics of your network will be the real driver here. Expecting savings of at least 25% is certainly reasonable, and for many enterprises it can go well beyond that. For one Cato customer, MPLS was 4 times the cost of cloud-based SD-WAN despite MPLS only providing a quarter of the bandwidth.
For a real world example of how Nick Dell, an IT manager at a major auto manufacturer, optimized his WAN spending by ditching MPLS and moving to SD-WAN, check out this webinar.
Enhanced WAN Performance
MPLS was the top dog in enterprise WAN before cloud-computing and mobile smart devices exploded in popularity. Once cloud and mobile became mainstream, a fundamental flaw in MPLS was exposed. Simply put: MPLS is very good at reliably routing traffic between two static locations, but it isn’t good at meeting the demands of cloud and mobile.
With MPLS, enterprises have to deal with the “trombone effect”. Essentially, an MPLS-based WAN has to inefficiently backhaul Internet-bound traffic to a corporate datacenter. The same Internet-bound traffic is then routed back through the corporate datacenter. This places a drag on network performance and can really hurt modern services like UCaaS and videoconferencing.
As SD-WAN enables policy-based routing (PbR) and allows enterprises to leverage the best transport method (e.g. xDSL, cable, 5G, etc.) for the job, this means no more trombone effect and improved performance for mobile users and cloud services.
In addition to solving the trombone routing problem, SD-WAN is a game changer when it comes to last-mile performance. The same ability to leverage different transport methods enables a more advanced approach to link-bonding that can significantly improve last-mile resilience and availability.
Improved WAN Agility
MPLS wasn’t designed with agility in mind. SD-WAN on the other hand is designed to enable maximum agility and flexibility. By abstracting away the underlying complexities of multiple transport methods and enabling PbR, SD-WAN allows enterprises to meet the varying demands of cloud workloads and scale up or down with ease.
For example, onboarding a new office with MPLS can take anywhere from a few weeks to a few months. With Cato’s cloud-based SD-WAN, new sites can be onboarded in a matter of hours or days. Case in point: Pet Lovers Center was able to deploy two to three sites per day during their Cato Cloud rollout.
Similarly, adding bandwidth can take over a month in many MPLS applications, while SD-WAN enables rapid bandwidth provisioning at existing sites.
Simplified WAN Management
As we’ve mentioned, the long provisioning times with MPLS can create significant bottlenecks, but MPLS management issues go well beyond that. The larger an enterprise scales, the more complex WAN management becomes. Multiple appliances used for security and WAN optimization become a maintenance and management burden as an enterprise grows.. Further, gaining granular visibility into the network can be a challenge, which leads to monitoring and mean time to recover issues. Cloud-based SD-WAN adds value here by providing an integrated and centralized view of the network that can be easily managed at scale.
Increased WAN Availability
When it comes to uptime, redundancy and failover are the name of the game. While MPLS has a solid reputation for reliability, it isn’t perfect and can fail. Redundancy at the MPLS provider level is expensive and can be a pain to implement. SD-WAN makes leveraging different transport methods easy, thereby enabling high-availability configurations that help reduce single points of failure. If your fiber link from one ISP is down, you can failover to a link from another provider. Further, the self-healing features of cloud-based SD-WAN make achieving high-availability (HA) significantly easier than before.
The Cloud-Based Advantage
We’ve already mentioned a few ways cloud-based SD-WAN helps magnify SD-WAN benefits, but it is also important to note that cloud-based SD-WAN overcomes one of the major SD-WAN objections MPLS proponents have put forth. In the past, it could have been argued that the lack of SLAs meant SD-WAN solutions were not ready for showtime at the enterprise-level. However, with cloud-based SD-WAN from Cato, enterprises get all the benefits of SD-WAN, an integrated security stack, and an SLA-backed private backbone supported by Tier-1 ISPs across the globe.
Furthermore, this private backbone solves another problem other SD-WAN solutions cannot: latency across the globe. For international enterprises that must send traffic halfway across the world, routing WAN over the public Internet alone can lead to significant latency. In the past, this would mean dealing with the operational and dollar costs of MPLS to become worth it. However, cloud-based SD-WAN offers a more cost effective and operationally-efficient alternative. Cato’s global, private backbone has PoPs (Points of Presence) across the world that enable traffic to be reliably routed across at speeds that meet or exceed MPLS-level performance.
SD-WAN outstrips MPLS for the modern enterprise
While there is no one-size-fits-all answer to every WAN challenge, it’s clear that the majority of modern enterprises can benefit from SD-WAN. We can expect to see MPLS hold a niche in the market for years to come, but SD-WAN is better suited for most modern use-cases. In particular, cloud-based SD-WAN gives businesses a reliable, secure, and modern MPLS alternative that offers the agility of SD-WAN without sacrificing reliability or the peace of mind SLAs provide.
Posted on: September 25, 2019 By: Carolyn Kuczynski
Technology moves fast, and as an IT professional you’re expected to navigate new technology and drive your company’s digital transformation. Your dear co-workers might ask questions like: “Why aren’t we using this app that came out four days ago? How quickly could we move all our data and applications to the cloud?” Working in IT means the expectations of your customers and co-workers are constantly rising. More so than ever, IT teams are under pressure to respond quickly to new technology and capabilities.
In addition to being the Magellan of technology at your company, you’re expected to manage inventory, implement cybersecurity, oversee data storage, build rocket ships, and so much more. Managing all these moving parts is daunting. Luckily, many of the challenges you and other departments in your company might face, can be simplified or automated with a CPaaS solution.
CPaaS allows you to customize your internal and external communications by integrating with your current business systems seamlessly. Easily deploy automation across your entire enterprise that improves communication and productivity for multiple departments.
Music to your ears, right? Here are a few ways that CPaaS can help you work more but do less:
Easily Deploy and Integrate
There’s no need to undo any work you’ve already done. Instead of overhauling all of your company’s communications processes you can leverage and enhance your existing systems, such as CRM, contact center, support ticket management systems, email platforms, and more. Your leadership team will appreciate that you can utilize existing investments, your co-workers will be amped that they don’t have to learn a new software, your customers will be delighted with your enhanced communications, and you will be able to take a deep breath with all the time you’ve saved. Maybe grab a coffee? An afternoon snack, perhaps? Up to you. We support it.
CPaaS is flexible, scalable, and you can use what you need when you need it. Use CPaaS for on-the-fly solutions like adding additional network capacity or as a back-up option if your contact center goes down.
Send Internal Alerts
You want to make sure your customers and coworkers are always in the know. Whether you’re setting up new employees with new equipment, managing customer service responses, or responding to external issues, CPaaS has your six. Save time and instantly notify your team of what’s new. From maintenance notifications, outages, password change reminders – you name it, CPaaS allows you to quickly send messages through voice, SMS, or other channels.
Streamline Trouble Tickets
Sometimes your help desk could use some help. Between computers crashing, software not working, someone not realizing their computer is unplugged, and a million other things out of your control, people are always submitting trouble tickets. You need an easy way to interact with your team members to let them know that their request is received as well as its status as it moves through the resolution process. CPaaS applications can automate many of these responses, allowing you to focus on solving the issue rather than communicating the troubleshooting process. Integrate with your favorite trouble ticket management system to make your help desk run a little smoother with automated status updates.
Proactively Monitor and Measure
While most CPaaS platforms do not offer analytics, IntelePeer is different. Not to toot our own horn…but…*toot toot*. Gain real-time and historical visibility across your network to pinpoint issues and make better decisions. View call volume and usage to better manage resources. Not only will our analytics help you react to changes and new trends, it will allow you to humble-brag the improvements you’ve made to your everyday business processes.
If you’ve made it this far, it means you’re probably picking up what we’re putting down. Learn more about how Atmosphere® CPaaS was built with IT teams in mind here. We’re constantly making improvements to our products based on the feedback of our customers so be sure to visit our blog and check in!