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Posted on: February 19, 2019 By: CNSG Marketing

By: Momentum Telecom 

What does day two look like after your service is setup?

There’s nothing quite like getting a shiny new toy. Whether it comes in the mail or you pick it up at the store, when you set the package on the counter, rip open the box and officially introduce your new treasure to the world.

The experience of a new toy isn’t vastly different from the experience of getting to use new technology. It’s new, fun and if there is some assembly required, there is a reasonable expectation that it includes detailed instructions along with the right tools and access to help, if you need it.

Not having those resources can be the difference between loving your new technology and hating it forever. Unfortunately, in today’s technology space, there is a wide array of companies that put all their efforts into gaining customers, but don’t consider what it’s like to use their products on day 2, let alone day 100 or day 1000.

At Momentum, we pride ourselves on the leading customer experience that starts during the sales processshines throughout implementation and extends beyond onboarding. It’s a holistic white-glove service that begins on the first day you engage with Momentum and lasts your entire customer journey.

We believe any partnership with a technology company should be as good on day one as it is on day 1000, and that’s why on day two we provide and dedicate ourselves to providing our customers with:

Training

Education is essential to a successful UC solution. For this reason, we have a team at Momentum that is entirely dedicated to the training of customers and the creation of useful training and educational materials. We also provide trainers for both on-site and web-based training to  ensure that all users have the access to become knowledgeable on how to take full advantage of the Momentum solution.

Resources

On top of training, we use a blended learning approach that invites users to use Momentum University, which serves as an online knowledge base to help facilitate personal training and ongoing learning. This resource is full of content designed to help users to better understand and utilize Momentum’s leading tools and cloud services, and includes PowerPoint presentations, user guides, quick start guides and training videos.

Support

Momentum Telecom is committed to delivering meaningful value to our customers through a reliable, high-quality and unified user experience. To consistently deliver on this commitment, Momentum uses a dedicated white-glove team solely focused on delivering the best customer experience. Momentum’s support team strives to be providers of knowledge, services and tools that simplify communications and enable business productivity.

Posted on: February 12, 2019 By: CNSG Marketing

By: Ryan Barbera of Data Canopy

As I have been traveling between the different markets Data Canopy is in around the country, one thing has become increasingly clear to me: Agents are very focused on telecom and UCaaS.  As an alumnus of XO and before that Allegiance, I totally understand the reason behind this. Plainly, it’s easy. Easy for most clients to understand and easier than most technologies to sell – every business must communicate with others! The problem with this is that it leaves half the story untold for the client. The more our team engages with agents and their clients, the more I realize that the value of what we’re doing for the agents is not clear.

Business Today is Hosted

This brief overview is to help you understand why hybrid infrastructure, data center, and multi-cloud solutions are an enhancement (a really big one) to your current offerings and worth taking the time to learn the ropes. Let’s start at the beginning. Circuits and phones are only half of the discussion. While these two pieces are needed by every organization, they speak to one part of a larger discussion. The real question is why do firms need them?  The answer: to do business. Not just to communicate, but to access applications, execute on critical processes, and more. Where does that business live? In the data center or cloud. That’s where you get to have your cake and eat it, too.

Longer Client Retention

While most circuit deals are for a total term of 3 years, most colocation or cloud deals will go for a term of 5-10 years. Why is this? Two reasons:  First, unlike static services, such as connectivity, companies grow their data everyday requiring more services to be subscribed to. This means a growing contract. Secondly, companies never (and I mean never) want to make a change to their core infrastructure so they will do everything they can to make a great partner a partner for life.  Also remember, they still need to get to their stuff, so an SD-Wan, telephony, and connectivity solution is still needed.

Higher MRR Value

One final note, in our discussions with our agents and partners we learned our services bill for anywhere between two to five times what they would be billing for telecom or UCaaS solutions for similar sized companies. Contributing to disparity, the cost of circuits has dropped significantly over the past decade, while the cost of cloud and colocation has remained the same for more than five years and in many cases has actually gone up. Considering the commission is the same or higher, I would say that is a real cake and eat it, too scenario. Make more money, keep your clients longer, and become a more valuable partner. The downside? How are you going to spend all that cash?!

Posted on: September 21, 2018 By: CNSG Marketing

By: Marshall Aronow CEO of MetTel

We’ve all been there….in a car, on a train or even a plane. You get on a call with your colleagues to discuss an important presentation but typically spend 5 minutes just looking for that email with a key attachment among all those other hundreds of emails you receive. With TrueUC, that search is not necessary as it natively integrates with  Office 365 so all your emails and attachments can be automatically located and displayed between meeting participants as content in common.

TrueUC from MetTel means you can just turn on your mobile phone or tablet, open the UC-One application and quickly find that critical document……then check on that client’s current status in Salesforce to provide an informed update.

TrueUC not only provides a full spectrum of communications and collaboration tools, it also integrates with key business applications most professionals use every day. But the real value of TrueUC lies in the fact that the majority of information economy workers – not to mention most Millennials – work outside of a traditional office most of the time.

Today’s mobile, digitally driven work environment requires employees and businesses to communicate instantly, across different regions and time zones to access information, schedule meetings, manage business processes, communicate, collaborate, produce and innovate. No barriers, no excuses.

You can even get texting capability added to your desk phone which, incidentally is the only number you need for work as it can also move with you to your devices and other desk phones. With a smart phone or tablet provided by MetTel with mobile device management, you can work securely from any location or in transit. Even if you lose a device, it can be wiped remotely to protect sensitive company data.

People need to work on the move at full capacity but CIOs and IT managers don’t want to spend the time and resources to sign up five telecom carriers, six software companies and somehow figure out how it all works together. They don’t have to.

TrueUC brings it all together in a cost-efficient managed service with choice of devices, connectivity, customer support and billing – on one platform. Instead of going back and forth between laptop, desktop and phone, MetTel can provide a single device powered by the MetTel mobile network and mobile device management for all business computing and communications. And special “road warrior bundles” can be customized to specific job roles and user preferences for Android, iOS, etc.

Why this isn’t just another product launch for business communications.

Market studies show that approximately 59 percent of the business population consider themselves mobile workers, requiring all their office capabilities move with them. That applies to a lot of workers, including:

  • A healthcare provider in Nebraska visiting patients at their homes
  • An inspector in New York examining a building’s sprinkler systems to ensure it’s up to code
  • A service worker repairing an elevator issue at a skyscraper in Dubai
  • A real estate agent in Rhode Island showing a residential property

All of these workers need access to documents, meeting information, CRM insights, and so forth. With TrueUC, we have created the first all-in-one unified communications (UC) application designed for today’s modern millennial workforce – providing workflow, communications and productivity capabilities, typically only accessible when in the office – now available with any mobile device. In particular, organizations can access a cloud, API-driven UC solution that combines text, voice, video, chat, email and business app integration plus a secure mobile device and connectivity – all from a single source. No need for multiple vendors and multiple headaches.

As part of this effort, we’re working with strategic partners, such as Cisco and Samsung, to help deliver a truly mobile experience. A new generation of millennial professionals has grown up with the freedom of mobility, texting, video, voice and the ability to carry their social lives in their pockets. Now, we’ve done the same thing now for their professional lives.

Interoperability challenges? Not here.

We live and work in a highly connected, interdependent global society – meaning partnering with third-parties and other vendors is essential for collaboration and business success. For these collaborations to be successful, software programs and systems need to communicate with one another. Closed platforms don’t work as well.

As such, TrueUC operates as a set of open APIs that allows integration with a range of critical cloud business applications such as Microsoft Office 365, Google G-Suite, Salesforce, Box and Twitter, among others, truly enabling a mobile office experience.

Let’s have a dialogue

Much of what I’ve discussed – the painful commutes, not being able to access documents and information in real-time, scheduling meetings, working with peers in different geographies and time zones – are all challenges to which we’ve grown far too accustomed.

The good news? It doesn’t need to be that way.

I welcome your feedback and input – and look forward to having a conversation that will, hopefully, result in making your work life a little easier.

For more information on TrueUC, please visit our website https://mettel.net/trueuc/

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