Hosted VoIP: A Surprising Way to Reduce Overhead

Posted on: October 22, 2019 By: Carolyn Kuczynski

Hosted VoIP: A Surprising Way to Reduce Overhead

When considering ways to reduce expenses, telecomm is often at the bottom of the list because businesses need Internet and Voice capabilities to connect with their customers and to conduct day-to-day business. However, there are several ways to create efficiencies and save money using solutions like Hosted Voice over Internet Protocol (VoIP). With Hosted VoIP, you can minimize equipment and installation spend, utilize your existing network, and save time with automated features. Here’s how:

You Have a Lower Upfront Investment

Available over Coax or Fiber Internet, VoIP has features similar to a traditional PBX but doesn’t require a large capital expense to purchase and install. Typically, there’s a modest installation charge and then a recurring monthly charge for hardware, phones (if you lease or buy), lines, and optional services, allowing you to spread out your investment and scale your service up or down as needed.

 You Can Use Your Own Phone

Some providers like WOW! Business don’t require you to lease or purchase phones from them. While you may need to use a certain brand or model to be compatible with the VoIP service, you have more control over how much you spend on equipment, how long you can extend your investment, and how fast you can install the new VoIP service.

You Can Go Over the Top (OTT)

Simply put, OTT allows you to use VoIP over your network services – you don’t need to have both VoIP and Internet from one provider. From a technical standpoint, it means your provider installs VoIP services without an on-site router to manage your traffic.


Providers like WOW! Business that offer a mobility client allow you to connect any mobile device anywhere Internet is available to send and receive audio and visual calls, instant message, integrate with email, and more. There’s no need for a VoIP-specific phone in every location, which is especially beneficial for remote employees or those out in the field.

You Gain Operational Efficiencies

VoIP is less expensive to install than a traditional PBX solution and is simple to manage and maintain. WOW! Business, for example, offers a web-based CommPortal that allows customers to tailor their calling features to align with their internal communication processes. They can set up an auto-attendant to answer and route calls; setup voicemail and fax to email so employees don’t miss important messages; and manage calls, forwarding, rejecting or hunting to ensure callers are connected with the right person or department.

VoIP services also offer features like music on hold, video calling, click to dial, and more. With VoIP, a phone connection is more than a conduit for voice-to-voice communication; it’s a solution that can save time and money, allowing you to focus less on how you communicate and more on what you communicate.

For more information about Hosted VoIP features, benefits, and options, visit

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