CNSG Partners with Evolve IP to Deliver Comprehensive Solution for Omnichannel Contact Center Management
Washington, D.C. – October 5, 2018 – Converged Network Services Group (CNSG) the Premier Master Distributor for the design and delivery of complete technology solutions, and Evolve IP, The Cloud Strategy Company®, have built a successful partnership providing businesses with customized cloud communications and cloud computing solutions. With the recent release of Evolve IP’s Omnichannel offering the Evolved Contact Suite (ECS), both organizations are experiencing a great deal of continued success in the Contact Center space, specifically with customers looking for multi-channel functionality. The ECS solution provides all of the features and integrations necessary to create a world-class customer engagement experience. This comprehensive Omnichannel Contact Center solution delivers significant capabilities and customizable tools that help optimize agent productivity, drive insight-based business intelligence decisions and create outstanding customer experiences.
Evolve IP’s enhanced offering gives customers enterprise level contact center solutions that combine hosted telephony, collaboration software, and cloud applications to support any cloud application desires or initiatives a customer may have.
With ECS, businesses are able to manage customer interactions by combining social media, text/SMS, email, web chat, web callback, and phone in a single unified platform. One of the most unique and appealing features of ECS is its ability to be deployed with a customer’s current phone system or integrated with Evolve IP’s hosted PBX and unified communications solution.
“Evolve IP’s ECS product line has separated them from other UCaaS providers, offering an enterprise-grade omni-channel contact center solution with all of the features and customizations that a contact center would need,” said Ali Niroo, Managing Partner at CNSG. “Their great staff and team of dedicated engineers have curated a cost-effective customer solution making the procurement, discovery, and customization process for each customer call center environment efficient and seamless. We look forward to the growth of this handsomely priced product set, designed to meet all the needs of our customers, as well as the continued success of our combined teams.”
The Evolve Contact Suite is currently available and offers a concurrent licensing model to help businesses cost-effectively manage multi-shift and split-shift workforce needs. To schedule time to learn more about The Evolve Contact Suite, please contact firstname.lastname@example.org.
CNSG and Evolve IP will also be attending the Channel Partners Expo, Philadelphia, PA October 10-13, 2018. For a complete list of CNSG events, please visit www.cnsg.com/events.To schedule time to meet with Evolve IP and CNSG please contact email@example.com.
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