Karla Roarty

Top 5 Things to Know About Us

  • Genesys has been in business for 25 years – we’re not just a leader in Gartner, but also Forrester Wave and Ovum.
  • Genesys Cloud built from the ground up using Microservices architecture
  • Complete Omnichannel platform which includes a single pane of glass UCaaS and CCaaS offering.
  • Ongoing investment in the platform with 3-5 new feature releases per week
  • Pricing bundles available on our website, for named, concurrent, and hourly models.
Top 5 Services We DOMINATE In
  • CCaaS: Cloud-Based Contact Center
  • UCaaS: Unified Communications as a Service
  • Workforce Engagement Management
  • Predictive Engagement
  • Analytics & Gamification
Top 5 Customer Types That Choose Us
  • Businesses with a toll-free #
  • Businesses with a website/ecommerce
  • Companies that want to deploy work from home or at-home agent model
  • Companies that are domestic, international, multi-site
  • Financial, Healthcare, BPO, SLED, Retail verticals
What Truly Makes Us Different Than The Competition
  • Genesys has been in business for 25 years – we know CCaaS & UCaaS and more than 11,000 companies in 100 countries trust Genesys. Genesys Cloud offers next-gen cloud built from the ground up in AWS using microservices architecture with a single pane of glass CCaaS/UCaaS platform. When a partner works with Genesys they are getting the benefit of a Veteran channel leadership team that understands the channel and how partners can expand their current and future books of business. Sell-with model: The channel team and direct sales team up with partners so you don’t have to be experts in CCaaS to do business with us and be successful.
The End Result
  • Happy customers! With a cloud contact center expected to double in size in the next 5 years, more customers than every are expected to move their mission critical CX technology to the cloud.
  • Contact Center equals Increased Revenue, decreased cost and increased customer satisfaction. With the growth of CCaaS expected to double in the next 5 years, customers of all shapes and sizes are looking to move their contact center technology to the cloud. With Genesys Cloud, those customers will realize increases revenue, reduced costs and higher customer satisfaction (CSat) scores than ever before. By moving to Genesys Cloud, companies are future-proofing their customer experience for continued, painless growth and success.

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