Laura Buttimer

Top 5 Things to Know About Us

  • Mitel’s MiCloud Connect is the only UCaaS provider built on the Google Cloud Platform. This delivers a secure, stable, reliable experience. This also makes us HIPPA and SOC 2 compliant.
  • From five seats to thousands of seats, Mitel provides voice communication, collaboration and contact center solutions to small business to enterprise customers.
  • The end to end MiCloud Connect solution is provided by Mitel. Our software, our phones, CLEC in all 50 states allows us to control the end to end experience for our customers.
  • Every MiCloud Connect contract, regardless of seat size, is assigned a project manager to ensure the best implementation experience.
  • Mitel is 100% channel-driven organization. We rely on and value agents selling MiCloud Connect and support those agents with inside sales, territory managers, engineers and contact center specialists to help agents in the field.
Top 5 Services We DOMINATE In
  • UCaaS
  • Contact Center for small business
  • Contact Center for enterprise, including full Omni Channel, Social Media integration and SMS text
  • Collaboration & Teaming
  • Video Conferencing
Top 5 Customer Types That Choose Us
  • U.S. & International
  • Single and Multi-Locations
  • Retail
  • Manufacturing
  • Hard to limit verticals… we have a strong base of customers in all verticals, including Major League Baseball!
What Truly Makes Us Different Than The Competition
  • End-to-End Manufacturer of Hardware & Software including the UCaaS platform and phones. We control the R&D roadmap and the ability to control softphone via desk phone & vice-versa
  • Mixing & Matching of UCaaS Profiles: Customers only pay for what they need
  • 100% Channel Focused: All Mitel opportunities are closed with a partner and offer aggressive commissions, spiffs and sales contests.
  • A project manager is assigned to every order.
  • Migration Paths for Legacy Install Base. All legacy Inter-tel, ShoreTel and Toshiba PBX customers now under Mitel = massive opportunity to migrate to MiCloud Connect
  • MiCloud Connect CX is our enterprise CCaaS offering that provides full omni channel, social media and SMS text integration.

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