Kathy Flick
(704) 275-8792

Top 5 Things to Know About Us

  • Built For the Future of Work: Nextiva’s NextOS is built from the ground up, with the future of work in mind. Communication is constantly evolving. Nextiva’s platform is designed to evolve and redefine expectations for communication.
  • Nextiva’s NextOS is a single platform w/ rich productivity tools from scheduling, knowledgebase & automation, & we’re always adding new functionality. • Everything just works • No technical skills required • Dramatically reduces the need for integrating other services
  • With Nextiva’s NextOS eliminate need for relationship management software or managing customers in spreadsheets or Quickbooks. Nextiva is the ONLY company that is unifying business communications, customer relationship management & internal communications.
  • With Nextiva’s NextOS manage all communication & customer relationships in one place, one login, & from ONE interface. All communication methods: Phone email chat SMS video • ONE interface ONE workplace zero friction. Includes pipeline & CRM.
  • NextOS provides a complete view of customers, tracking all channels in ONE place. Real-time customer journey tracking (patented), customer sentiment analysis, Customer survey reports, Custom dashboards and reports, Predictive and trend analysis.
Top 5 Services We DOMINATE In
  • UCaaS
  • CPaaS
  • Customer Relationship Management for SMB
  • Customer Journey Analytics & Intelligence
  • IVR
Top 5 Customer Types That Choose Us
  • Domestic
  • 5-200 Users (per site)
  • Retail Like
  • Financial
  • Healthcare
What Truly Makes Us Different Than The Competition
  • Core Differentiator: Nextiva is the only company that is unifying business communications, customer relationship management, and internal communications on one modern platform. Nextiva’s platform enables companies to communicate and automatically engage with their customers on an individual level, based on each customer’s sentiment, experiences and behaviors, so they avoid issues before they happen, while simultaneously increasing product awareness and identifying opportunities based on customer interactions.
  • We have a reliable product. Partners know that when they sign their customer up with Nextiva, we will take care of them. Our redundant network helps keep customer’s service up and running and our customer service team is available 24/7 to help customers with anything from password resets & service changes to issues they may be experiencing with their network. We call it “Amazing Service ®”.
  • Our products are easy to use. We have a very user-friendly UI, that makes it super easy for customers to understand and make changes to their service from anywhere they can access the internet.
  • Our channel management team spans the country (nearly 40 channel managers) and is always willing to meet with our partners and their customers to assist with the sales process at any time.
The End Result
  • NextOS is built from the ground up, with the future of work in mind. Communication is constantly evolving. Nextiva’s platform is designed to evolve and redefine expectations for communication – helping businesses to grow fearlessly. Your customer is provided with a service that will dramatically reduce the need for application integration, that will evolve as communication evolves, that provides the most relevant information to everyone in the organization from frontline employees (while they are interacting with customers) all the way to the CEO, that will that simply works.

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