Brian Buchman
610-355-9792

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Top 5 Things to Know About Us

  • Organizational Size and Structure-Telesystem is the Commerical telecom arm of Block Communications, a multi-billion dollar media conglomerate. Telesystem has been in business for 25 years, operating debt-free and cash flow positive
  • Culture of Accountability- Telesystem’s culture is “see it, own it, solve it, do it”. No punting of issues or finger-pointing. Employees are expected to have the customer experience as a top of mind at all times.
  • Network of Networks-Telesystem has 40 points of presence across the United States and peers with other providers’ networks at 97 different entry points. This enables Telesystem to blanket the country with coverage while also providing a low latency
  • Telesystem offers a completely managed customer experience. Every product that we sell is completely supported by all 3 tiers of our support team. All support is based in the continental United States, and the average time to answer a customer trouble
  • Privately Held with $2 Billion Dollars in Organizational Assets
Top 5 Services We DOMINATE In
  • Network – Dedicated Internet/MPLS/Private Line
  • Hosted VoIP
  • Omnichannel Contact Center
  • SIP Trunking
  • SD-WAN
Top 5 Customer Types That Choose Us
  • Multi-Site
  • Large Retail
  • Healthcare
  • Education
  • Financial
What Truly Makes Us Different Than The Competition
  • Owning the customer experience:
    •  Tier 1 providers are focused on making customers round pegs to fit into round holes;
    • Billing Aggregators are typically organizations that can bill for multiple products and services on a single invoice, but support for those products and services either lies overseas or with a 3rd party.
    • Telesystem offers a completely managed customer experience. Every product that we sell is completely supported by all 3 tiers of our support team. All support is based in the continental United States, and the average time to answer a customer trouble call is less than 60 seconds.
  • Network of Networks
    •  Telesystem has 40 points of presence across the United States and peers with other providers’ networks at 97 different entry points. This enables Telesystem to blanket the country with coverage while also providing low latency, high-quality experience to end-users.
  • Culture of Accountability
    • Telesystem’s culture is “see it, own it, solve it, do it”. No punting of issues or finger-pointing. Employees are expected to have the customer experience as top of mind at all times.
  • Organizational Size and Structure
    • Telesystem is the commercial telecom arm of Block Communications, a multi-billion dollar media conglomerate
    • Telesystem has been in business for 25 years, operating debt-free and cash flow positive
    • Telesystem is small enough to be agile, while large enough to support the nation’s biggest brands
      • Westlake Financial
      • ESPN
      • Netflix
      •  Google
      • Hundreds of others…
The End Result
  • Telesystem’s culture is “see it, own it, solve it, do it”. No punting of issues or finger-pointing. Employees are expected to have the customer and agent experience as top of mind at all times.
 

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Our Contacts

11016 Rushmore Dr,
Suite 180 Charlotte, NC 28277

(866) 738-1662

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